Job Openings

>   About

>   Join Us

>  Careers

Here are some of our current job openings. We will continue to have more job openings posted and updated soon.
Job Title: Remote Help Desk Technician - Level 1

Job Description

Provide direct first level or Level 1 desktop support to end-users remotely in a timely and efficient manner and help resolve their technical issues that they are experiencing pertaining to software-related issues, configuration issues, virus removal and restoring of stability and functionality of sluggish systems by optimizing them with our tech support tools provided and ensuring that the issues have been resolved to the customer or client’s satisfaction.  
  

Pay Rate 
Commensurate Based on Experience

Qualifications

A+ (Required)
Network+ Security+ Certified (Preferred but not Required)
MCP (Preferred but not Required)
Bachelor’s Degree in IT, Computer Science or related Degree (Preferred but not Required)

Skillsets

Windows Vista, Windows 7, Windows 8, Windows 10, Linux, Mac
MS Office: Word, PowerPoint, Excel, Access, Outlook, etc.
Working knowledge to advanced troubleshooting skills of Hardware, Software & Network components including LAN (TCP/IP), DNS, DHCP, etc. utilizing helpdesk tools such as Spiceworks, Remedy, etc. 
Working knowledge to advanced skills at securing PC and Network Infrastructures with Administering and Managing security policies plus utilizing various IT security tools, including: Active Directory, Office 365, MBSA, GFI LANguard NSS, WireShark, OpenVAS/GreenBone Security Assistant, ZenMAP GUI, Sam Spade, Nessus, Splunk, Net witness Investigator, DVWA, Firewalls, Antivirus tools, etc.
Strong verbal and written communication skills required .
Good people skills with pleasant personality, who is highly motivated to work individually as well as with other team members in a group and working towards achieving set goals or targets as assigned.
Willingness and eagerness to constantly be learning current and new technologies as they emerge and being able to quickly implement decisions based on consultation with other team members.
 
Any additional creative skills are not required but a huge plus.
 
Specialized on-job training will be provided on as-needed basis.
  

Experience

Entry-level and/or 1 year – 3 years experience in similar roles.

For entry level candidates: Please feel free to share your acadmic projects that you worked on with us for due consideration.   

References

Not required but would be welcome if provided.

Location

Remote (100% Online)

Days

Monday - Friday 

Hours

10:30 AM – 7:30 PM
APPLY NOW
More Coming Soon! Stay tuned for updates...